Privacy policy
At True Grain, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect the personal information of customers and visitors who interact with our website and services. By accessing our website or placing an order, you agree to the practices described in this policy.
Information We Collect
Personal Information
When you place an order, contact us, or sign up for updates, we may collect personal details such as your name, email address, phone number, billing address, shipping address, and payment-related information.
Usage Information
We may collect non-personal information related to how you use our website. This may include your IP address, browser type, device information, pages viewed, and time spent on the site. This helps us understand how our website is used and improve its performance.
Cookies
We use cookies and similar technologies to improve your browsing experience, remember your preferences, and understand how visitors interact with our website. You can choose to disable cookies through your browser settings, though some features of the site may not function fully.
How We Use Your Information
The information we collect is used to:
- Process and fulfill your orders
- Communicate with you regarding your purchases, inquiries, or support requests
- Improve our products, services, and website experience
- Send updates or promotional communications, where permitted
- Maintain website security and prevent fraudulent activity
We do not use your personal information for any purpose beyond what is necessary to serve you better.
Sharing of Information
True Grain does not sell, rent, or trade your personal information.
Your information may be shared only in the following circumstances:
- With trusted third-party service providers such as payment gateways, logistics partners, or website service providers, strictly for fulfilling orders or operating our services
- When required by law, legal process, or government request
- To protect the rights, safety, or property of True Grain or our customers
All third-party partners are required to maintain confidentiality and use your information only for the intended purpose.
Data Security
We take reasonable and appropriate measures to safeguard your personal information from unauthorized access, misuse, alteration, or disclosure.
While we follow industry-standard security practices, no method of data transmission or storage can be guaranteed to be completely secure. By using our services, you acknowledge this inherent risk.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Choices and Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information, subject to legal and operational requirements
- Opt out of promotional communications at any time by following the instructions in the email or by contacting us directly
You can also control cookie settings through your browser.
Children’s Privacy
True Grain products and services are intended for purchase by adults. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that such information has been collected, we will take appropriate steps to delete it promptly.
Third-Party Links
Our website may contain links to third-party websites. True Grain is not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be posted on this page. Continued use of our website and services constitutes acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:
Disclaimer
The information provided on our website and packaging is based on the traditionally known and scientifically studied properties of the ingredients used. Our products are food products intended for everyday nourishment and are not intended to diagnose, treat, cure, or prevent any disease.